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After 9/1/25, Patients are required to pre-register for Integris MyChart prior to seeing Dr. Hancock for the first time.
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New Patient

New patient paperwork
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Welcome new patients!

How to Prepare for a New Patient Visit:

  • Please arrive squeaky-clean, as Dr. Hancock may need to get VERY close in case you require manipulation for your pain. PLEASE bathe immediately prior to your visit (not the night before), wear deodorant, and dress in freshly- washed clothing.
  • ​IMPORTANT: Do NOT put lotion or other topical preparations on your skin after bathing if you are referred for an EMG nerve test!
  • PLEASE LOOK FOR A TEXT AS SOON AS YOUR APPOINTMENT IS MADE FOR YOU TO PRE-REGISTER FOR INTEGRIS MYCHART. Dr. Hancock requires that to be completed prior to your visit. If you are unable to complete that, please arrive an extra 10 minutes early and we will help you.
  • ​Please arrive early fill out new patient paperwork! Normally, we suggest arriving 20 minutes early, but if you need extra time to read or write, please arrive EVEN EARLIER! To reduce your stress level, you may print and fill out your paperwork in advance by clicking on this link: New Patient Forms. Even if you email the paperwork to us in advance, PLEASE BRING THE PAPER FORM WITH YOU ANYWAY. Computer systems sometimes break down, and we don’t want you to have to fill out the paperwork twice!
  • Please do not bring guests (including children) to your visit, unless you have a handicap or disability that requires additional people to be with you in the exam room.
  • Please read our Office Policies in advance, noting that we are VERY STRICT about late cancellations and no-shows. We do not retain patients who fail to abide by our policies.
  • Please note that WE COLLECT DEPOSITS for the cost of your visit on the date of service, with those deposits going toward the total cost of your visit for the day. The deposit may include a portion of your co-pay, co-insurance, and amounts that your insurance company applies toward your deductible. The amount will not exceed allowable charges based on our contract with your insurance plan. These policies are further explained here:       Office Policies. 
  • [If you have them] please bring PAPER REPORTS from your past imaging studies (MRI of the body part that hurts, CT, x-ray, etc.), along with the CDs of the images. Once you have an appointment with us, you may also ask your other doctors to fax us those reports. If you don’t personally possess those reports, please bring the name and phone number for the doctor who ordered those tests for you.
read full policies

“To save time and decrease stress, download our intake paperwork here, fill out the papers at your convenience, and bring them with you to your visit. Scroll down to see the full document.”

If you choose to complete our New Patient Paperwork in advance, please HAND CARRY it to us at your first visit, as faxing may not be completely secure, and emails and texts can be even less so. If you choose to fax the material anyway, please double-check the fax number so you don’t send your Social Security Number and date of birth to the wrong recipient!  

Your new patient paperwork has downloaded

Insurance information

PLEASE CALL YOUR HEALTH PLAN TO VERIFY
BENEFITS BEFORE  MAKING AN APPOINTMENT. 

For instructions on how to VERIFY INSURANCE BENEFITS  and for CPT codes for Dr. Hancock’s Trigger Point Injections and Manipulation Procedures, click below.

Verify Benefits

We may require you to sign an INSURANCE WAIVER  if the services you need are not “covered benefits” or if those benefits are limited or have already been exhausted for the year, according to your health plan.

View waiver

Disclaimer

It is the patient’s responsibility to understand their plan, including eligibility to see us, co-pays, co-insurance, and deductibles, because, in case coverage fails, financial responsibility falls back on the patient. Patients should call the phone number on the back of their insurance cards to verify benefits, even if their plans are listed below. Contracts change faster than this website is updated, so the information listed below may be out-of-date.

We accept most major commercial insurance, Worker’s Comp, Tricare Select, Tricare for Life (not Tricare Prime), and Medicare:

PPOs:

  • Aetna PPO
  • Blue Advantage PPO
  • Blue Choice PPO
  • Blue Medicare Advantage PPO
  • Cigna PPO
  • Galaxy PPO
  • Preferred Community Choice PPO
  • NPPN PPO
  • OHN Healthcare Highways PPO
  • and others (call us to confirm!)

Medicare Plans:

  • Medicare
  • Aetna Medicare (PPO only)
  • Cigna Medicare
  • BCBS Medicare (PPO only)
  • Worker’s Comp:
    • Corvel
    • Evolutions
    • Rockport
    • Coventry
    • USA MCO
    • Worknet
    • Traveler’s.
 

Misc other insurance that we DO accept:

  • Blue Preferred
  • Blue Traditional
  • Cigna Open Access
  • Coventry (regular and worker’s comp)
  • Firsthealth
  • Generations
  • Healthchoice
  • Integris Health Partners
  • Multiplan PHCS (commercial only)
  • NPHO
  • OSMA Health
  • Secure Horizons
  • United Healthcare
  • TRICARE: Select, Standard, “For Life,”

We do NOT accept:

    • HMOs of ANY kind. 
    • United Healthcare, UMR, or GEHA
    • Medicare Advantage: Humana, Global Health, Wellcare, Integris Health Partners HMO.
    • Soonercare/Medicaid: (not even if Medicaid is secondary): Aetna Better Health of Oklahoma; Humana Health Horizons; Oklahoma Complete Health.
    • Military: Tricare Prime, Champ VA
    • Accident patients: We take car wreck or other accident cases ONLY IF patients are using their private health insurance or cash to pay. We do not accept “third party liability,” such as when patients expect a car insurance company to pay after a car wreck that was the other driver’s fault.
    • Misc other plans NOT accepted: Aetna Better Health of OK, Medishare, MyBlu (BCBS), Healthsmart, Global Health, WebTPA Stillwater Basic, Indian Health Service, US Dept of Labor (USDOL).

If you choose to complete our New Patient Paperwork in advance, please HAND CARRY it to us at your first visit, as faxing may not be completely secure, and emails and texts can be even less so. If you choose to fax the material anyway, please double-check the fax number so you don’t send your Social Security Number and date of birth to the wrong recipient! 

Medical Information Release Form

Download now

Summary of Dr. Hancock's Office and Financial Policies

(further explained in the website) 

Before we proceed, please allow us to remind you about our policies for missed appointments/late cancellations discussed by phone prior to issuing you an appointment, as well as our procedures for collecting deposits on your anticipated out-of-pocket costs.

*DEPOSITS ARE TAKEN BEFORE NEW PATIENT APPOINTMENTS ARE ISSUED: As discussed, we book new patients FAST and reserve EXTENSIVE time for their office visit...up to a whole hour of time with the doctor, depending on the reason for the visit. Because of our substantial time commitment, we collect deposits on new patients' anticipated out-of-pocket costs (money they, personally, will owe us after insurance pays). If deposits are overestimated, refunds are processed after missed appointments or late cancellation fees are deducted (if relevant), and after insurance pays. If patients wish to reschedule after missing or cancelling late for a new patient appointment, a rescheduling fee separate from the deposit will be required. Note the difference in terminology: DEPOSITS are pre-payment for expected out-of-pocket medical expenses, while RESCHEDULING FEES are not paid toward out-of-pocket medical costs. They are a separate fee paid out-of-the-patients' own pockets when they miss appointments or cancel without giving sufficient notice.

*IF YOU DON’T HAVE INSURANCE OR IF WE DON'T TAKE YOUR PLAN: payment for expected charges is collected prior to giving you any type of appointment (new patient or follow-up). In case of a no-show or late cancellation, we retain the missed appointment charges noted above. If you wish to be rescheduled thereafter, we adjust what is owed to us and collect new deposits to hold the second appointment slot.

*MISSED APPOINTMENT CHARGES & APPOINTMENT RESCHEDULING FEES: 

  • $100-$150 for missed NEW patient visits or EMGs (depending on the length of time reserved).
  • $40 if a follow-up appointment is missed.

*HOW TO AVOID BEING CHARGED FOR MISSED APPOINTMENTS:

  • For MONDAY appointments, please call by 10am on the previous FRIDAY if you wish to cancel or reschedule your appointment.
  • For TUESDAY-FRIDAY appointments, please call a FULL 24 hours in advance if you wish to cancel or reschedule.

 

Thank you in advance for helping us to keep an efficient schedule. It's the only way we can see patients on our waiting list quickly.