Your insurance/guarantor denies payment, pays only partially, or refuses to pay for any reason. This includes co-pays due at the time of service and co-insurance fees and costs applied to your deductible. If you are not familiar with these terms or if you do not understand your coverage plan, please consult with your insurance company immediately.
Because a substantial amount of time is required for clerical activities that are not reimbursed by insurance companies, we charge for pre-authorizations ($25), medication refill requests between visits ($10), phone calls and/or referrals that you request from Dr. Hancock (pending her approval, $25), copying or sending medical records ($.50 printed/$.30 faxed), form completion ($10/page, up to $30), and interprofessional consultations ($18-$73, depending on time spent by the physician).
A potential partial/full refund/adjustment will be made after your claim is processed by insurance.
As a patient you are responsible for payment in full before the doctor can provide any services.
Claims can be denied and filing deadlines can be missed if case you fail to inform us about a change in your coverage or contact information, and payment responsibility falls back on you in that case.
Please make sure that we have your most recent email address and phone number.
We accept most major commercial insurance, Worker’s Comp, personal injury, Tricare, and Medicare. We do not accept Medicaid referrals at this time.
It is the patient’s responsibility to understand his or her plan, including eligibility to see us, co-pays, co-insurance, and deductibles, because, in case coverage fails, financial responsibility falls back on the patient. Patients should call the phone number on the back of his or her insurance card to verify benefits, even if their plans are listed below. Contracts change faster than this website is updated, so the information listed below may be out-of-date.
Blue Preferred, Blue Traditional, Cigna Open Access, Coventry (regular and worker’s comp), Firsthealth, Generations, Global Health, Healthchoice, Healthsmart, Humana Choice Care Commercial, Integris Health Partners, Multiplan PHCS (commercial only), NPHO, OSMA Health, Secure Horizons, Tricare Prime Tricare Standard, United Healthcare.
THIS PAGE DESCRIBES HOW PROTECTED HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE CLICK REVIEW AND READ IT CAREFULLY.
You must wear a properly-fitting mask at all times while on our premises. If you have a fever over 100F (or 38C) or traveled recently please call us immediately to reschedule your appointment. Patients exposed to COVID-19 must self-quarantine for 14 days or provide negative test results, taken no less than 5 days after exposure, prior to rescheduling. We require all patients to to practice good hygiene when visiting the office. This includes bathing directly before your visit and freshly clean clothes. You may be asked to change into our exam gowns if any physical contact with the doctor is expected. To read more about our COVID-19 precautions and policies, and to find out how we are protecting you, please click view precautions and policies button below.