The non-narcotic, spine and nerve pain, Osteopathic Manipulation, Trigger Point Injections, Nerve Testing, EMG MD in Oklahoma City

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Office Policies

Office policy

for changing or canceling your appointment

  • If you “no-show” or cancel appointments without giving enough notice, YOU (not your insurance company) will be charged $25 prior to your getting a second appointment.
  • To change MONDAY appointments, call by 10am on the previous FRIDAY.​
  • To change Tues-Fri appointments, call at least 24 hours in advance. You will not be given another appointment if you refuse to pay the $25.
  • You may be discharged from the practice if you no-show or reschedule late a second time or if you refuse to pay the no-show or late cancellation fees.

Office policy

on financial responsibility

YOU ARE RESPONSIBLE FOR PAYING YOUR BALANCE, EVEN IF

Your insurance/guarantor denies payment, pays only partially, or refuses to pay for any reason. This includes co-pays due at the time of service and co-insurance fees and costs applied to your deductible. If you are not familiar with these terms or if you do not understand your coverage plan, please consult with your insurance company immediately.

WHERE ALLOWABLE

We charge for additional services not reimburse by your insurance.

Because a substantial amount of time is required for clerical activities that are not reimbursed by insurance companies, we charge for pre-authorizations ($25), medication refill requests between visits ($10), phone calls and/or referrals that you request from Dr. Hancock (pending her approval, $25), copying or sending medical records ($.50 printed/$.30 faxed), form completion ($10/page, up to $30), and interprofessional consultations ($18-$73, depending on time spent by the physician).

WHERE ALLOWABLE, WE COLLECT A DEPOSIT ON YOUR PORTION OF THE BILL BEFORE SERVICES ARE RENDERED.

A potential partial/full refund/adjustment will be made after your claim is processed by insurance.

IF YOU DO NOT HAVE INSURANCE, YOU ARE RESPONSIBLE FOR PAYMENT IN FULL AT THE TIME OF SERVICE.

As a patient you are responsible for payment in full before the doctor can provide any services.

PLEASE MAKE SURE YOU GIVE US CORRECT INSURANCE & PHONE CONTACT INFORMATION

Claims can be denied and filing deadlines can be missed if case you fail to inform us about a change in your coverage or contact information, and payment responsibility falls back on you in that case.

AND NOTIFY US IN CASE OF A CHANGE IN THIS INFORMATION!

Please make sure that we have your most recent email address and phone number.

Office policy

medication refills and imaging authorizations

REFILLS

  • WAIT TIME FOR MEDICATION REFILLS: please allow processing time of THREE WORK DAYS after your in-office visit before your prescription refill authorization is sent to your pharmacy. Calling us back early (before three work days have elapsed) and/or calling us repeatedly could substantially delay our getting that script to your pharmacy, as it ties us up on the phone and keeps us from doing the work necessary to process your request.. 
  • WE ASK THAT YOU REQUEST MEDICATION REFILLS FROM THE MEDICAL ASSISTANT ON THE DAY OF YOUR APPOINTMENT AND AT THE BEGINNING OF THE VISIT (before the doctor sees you)!!!  Please do not wait until the end of your visit to request refills!
  • We see patients a minimum of every 3-6 months for refills , depending on the drug.
  • For patients who are unable to stay on a scheduled refill regimen, and/or those who habitually request refills between office visits  we may charge a $10 processing fee for medication refills requested between office visits. 

authorizations

  • FOR FAXED OR VERBAL REQUESTS INITIATED BETWEEN OFFICE VISITS: it may take up to 72 hours for us to fulfill these requests. Again, calling multiple times could delay processing, so please be patient.
  • FOR INQUIRIES ABOUT PRE-AUTHORIZATIONS FOR IMAGING STUDIES OR MEDICATION PRESCRIPTIONS, please allow 7-10 work days to fulfill these requests. We cannot control how quickly insurance companies respond! 

Insurance Plans Accepted:

We accept most major commercial insurance, Worker’s Comp, Tricare Select and For Life, and Medicare.

Disclaimer:

It is the patient’s responsibility to understand his or her plan, including eligibility to see us, co-pays, co-insurance, and deductibles, because, in case coverage fails, financial responsibility falls back on the patient. Patients should call the phone number on the back of his or her insurance card to verify benefits, even if their plans are listed below. Contracts change faster than this website is updated, so the information listed below may be out-of-date.

  • PPOs: Aetna PPO, Blue Advantage PPO, Blue Choice PPO, Blue Medicare Advantage PPO, Cigna PPO, Galaxy PPO, Preferred Community Choice PPO, NPPN PPO, OHN Healthcare Highways PPO.
  • Medicare Plans: Medicare, Aetna Medicare PPO only, UHC Medicare PPO and HMO, BCBS Medicare PPO only, Cigna Medicare
  • HMOs: ONLY United Healthcare Medicare HMO
  • Worker’s Comp: Corvel, Evolutions, Rockport, Coventry, USDOL, USA MCO, Worknet, Traveler’s,

Misc other insurance:

Blue Preferred, Blue Traditional, Cigna Open Access, Coventry (regular and worker’s comp), Firsthealth, Generations, Global Health, Healthchoice, l, Integris Health Partners, Multiplan PHCS (commercial only), NPHO, OSMA Health, Secure Horizons, Tricare Select and For Life, United Healthcare.

PPOs:

Aetna PPO

Blue Advantage PPO

Blue Medicare Advantage PPO

Blue Choice

Cigna PPO

Galaxy Health PPO

Preferred Community

Choice PPO

NPPN PPO

OHN Healthcare Highways PPO

Medicare plans:

Medicare

Aetna Medicare

HMO:

Medicare HMO

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