After 9/1/25, Patients are required to pre-register for Integris MyChart prior to seeing Dr. Hancock for the first time.
We are committed to providing every patient with high-quality care and the time they need during each visit. Because of this commitment, our schedule is carefully managed to ensure that appointment, particularly for complex procedures like EMG testing, are appropriately spaced and reserved.
To avoid fees, please cancel or change your appointment with sufficient notice:
We reserve extended time slots for new patients to ensure high-quality care. Missed appointments or late cancellations (less than one full business day notice) leave the provider with unused time that could have been offered to another patient. Fees for missed or late-cancelled appointments are as follows:
Late Cancellation is defined as giving less than one full business day of notice to change or cancel your appointment.
As discussed during your initial phone call, we collect deposits for new patients’ out-of-pocket costs, based on your specific insurance coverage.
Appointments with Dr. Hancock, especially new patient visits and EMG studies, are allotted significantly more time than a standard medical appointment, often up to 60 minutes or more. These longer visits require careful planning and frequently involve coordination with specialized equipment and staff.
Due to high demand and limited availability, each appointment slot is valuable. When a patient cancels with short notice or fails to show up, that time cannot always be rebooked, and another patient who may have been waiting for care misses the opportunity to be seen sooner. We have implemented these policies to protect the integrity of our schedule and ensure fairness to all patients.
It is your responsibility to understand your health insurance benefits. We strongly recommend contacting your insurance provider directly to confirm your coverage, especially for the procedures most commonly performed by Dr. Hancock:
If you’re not familiar with key terms such as co-pay, co-insurance, deductible, or out-of-pocket maximum, please consult with your insurance company or take a copy of our flyer, “Understanding Your Health Insurance,” available in our waiting room.
🔺 You are responsible for paying your balance in full even if your insurance or guarantor denies coverage, pays only in part, or refuses to pay for any reason.
This includes:
If you’re unsure about your plan or coverage, contact your insurance provider immediately to avoid surprises. Our office does not waive balances based on insurance disputes.
A potential partial/full refund/adjustment will be made after your claim is processed by insurance and after relevant missed appointment/late cancellation fees are deducted.
As a patient you are responsible for payment in full before the doctor can schedule any services. If no additional appointments are requested, the late cancellation fees will be deducted from your refund amount on your deposit.
Claims can be denied and filing deadlines can be missed if you fail to inform us about a change in your coverage or contact information, and payment responsibility falls back on you in that case.
Please ensure we have your most up-to-date email address and phone number on file.
IMPORTANT–To avoid missing important reminders and updates, we ask that you add our number to your phone contacts so our calls aren’t mistaken for spam.
We accept most major commercial insurance, Worker’s Comp, Tricare Select and For Life, and Medicare.
It is the patient’s responsibility to understand their plan, including eligibility to see us, co-pays, co-insurance, and deductibles, because, in case coverage fails, financial responsibility falls back on the patient. Patients should call the phone number on the back of his or her insurance card to verify benefits, even if their plans are listed below. Contracts change faster than this website is updated, so the information listed below may be out-of-date.
WE MAY CHANGE INSURANCE PLANS THAT WE ACCEPT WITHOUT UPDATING THIS WEBSITE, so please call our office to confirm if you have questions about whether we take your insurance.”
If you do not have insurance or we are not in-network with your plan:
THIS PAGE DESCRIBES HOW PROTECTED HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE CLICK REVIEW AND READ IT CAREFULLY.
Third-party disclosure: We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. For more information on our website privacy policy CLICK HERE!
